Privacy Policy

Who We Are

FixLine provides home and business maintenance services in Lebanon. This policy explains what personal information we collect when you use our website, call us, or message us, how we use it, and the choices you have.

FixLine is responsible for the personal information described here. If you have a question about this policy, see the Contact section below.

Information We Collect

We only collect what you give us and what we need to do the job. Depending on what you do, this includes:

When you book a technician

The service and job you need, your description of the problem, and any photos or videos you upload.
Your preferred date and time slot.
Your address: area, street, building, floor, apartment or office number, and any access notes.
Your name, phone number, email address if you give one, and how you would like us to confirm the booking.

When you request a quote

Project and property type, approximate size, area, budget range, preferred start date, your project description, and any plans or photos you upload.
Your name, phone number, and email address.

When you send a business inquiry

Company name, business type, area, the service you need, your message, and the contact person's name, phone number, and email address.

When you apply for a job

Your name, phone number, email address, the area you live in, the position and trade you are applying for, your years of experience, what you tell us about yourself, and your CV and certificates if you upload them.
If your application moves forward, the results of our identity and reference checks and skills test.

When you contact us or ask for a callback

Your name, phone number, email address, the topic and content of your message, and the best time to call you.
The content of phone calls, WhatsApp messages, and emails you exchange with us. If we record calls for quality and training, we tell you at the start of the call.

When we carry out a job

The work done, parts used, the price you approved, your invoice, and how you paid. We do not receive or store full card numbers.
Any rating or feedback you give us about the visit.

Technical information

Like any website, our hosting provider keeps standard server logs, such as your IP address, browser type, and the pages requested, for security and to keep the site running. We do not use advertising or analytics trackers, and we do not create user accounts.

How We Use Your Information

We use your information to:

Confirm your booking, assign a technician, and send them to the right address at the right time.
Prepare quotes, carry out the work, issue invoices, and take payment.
Handle guarantee claims, cancellations, complaints, and questions.
Reply to business inquiries and callback requests.
Review job applications and recruit technicians and staff.
Train our team and improve our service, including from the ratings you give us.
Keep our customers, technicians, and website safe, and prevent fraud and misuse.
Keep accounting records and meet our other legal obligations.

We do not send you marketing messages unless you ask to receive them, and you can stop them at any time.

Sharing Your Information

We do not sell or rent your personal information. We share it only when needed:

With your technician. The technician assigned to your job, and the supervisor responsible for it, receive your name, phone number, address, access notes, and the job details, photos, and videos you gave us.
With our service providers. Companies that host our website and deliver our email process your information on our behalf and only to provide those services to us. Some of them may store data outside Lebanon.
With payment providers. When you pay by card, Whish, or OMT, the payment is processed by your bank, the card terminal provider, or Whish or OMT, under their own terms and privacy policies.
With messaging services. If you contact us by WhatsApp or text message, your messages pass through WhatsApp or your mobile operator, under their own terms and privacy policies.
When the law requires it. We may disclose information to courts, police, or other authorities when Lebanese law requires us to, or to protect the safety of our customers, technicians, or staff.
If our business changes hands. If FixLine is merged or sold, your information may pass to the new owner, who must keep protecting it as this policy describes.

Cookies and Your Device

Our website does not use cookies. After you book, your browser keeps a short summary of the booking (reference, service, date, time, and address) in its session storage so that we can show your confirmation page and create the calendar file you can download. This summary stays on your device, is never sent to us, and is deleted when you close the browser tab.

The coverage map on our site loads its map images from OpenStreetMap, so your browser sends your IP address to OpenStreetMap's servers when the map is shown. OpenStreetMap's own privacy policy applies to that request.

Some buttons on our site open other services, such as WhatsApp. Once you leave our site, that service's own privacy policy applies.

Data Security

Our website uses an encrypted connection, and only the staff and technicians who need your information to do their work can access it. We protect the accounts where your requests are received with strong passwords and limit who can open them.

No method of sending or storing information is completely secure, so we cannot guarantee absolute security. Please do not send card numbers, passwords, or other sensitive information through our forms or messages.

How Long We Keep It

Bookings, jobs, and invoices: as long as needed to provide the service and handle guarantee claims, and then for as long as Lebanese accounting and tax rules require us to keep financial records.
Quote requests, business inquiries, and messages that do not lead to a job: up to 24 months, so we can follow up on your request.
Job applications: up to 12 months after we decide on your application, in case another suitable position opens. Tell us if you want yours deleted sooner. If you join us, your application becomes part of your employment file.

Your Rights

Under Lebanese law, including Law No. 81 of 2018 on Electronic Transactions and Personal Data, you can ask us to:

Tell you what personal information we hold about you and give you a copy of it.
Correct information that is wrong or incomplete.
Delete your information when we no longer need it, unless the law requires us to keep it.
Stop using your information for a particular purpose, such as contacting you about feedback.

To make a request, call +961 76 820 999, message us on WhatsApp, or use our contact form. We may ask you to confirm your identity first, and we reply within 30 days.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18. If you think a child has sent us their information, contact us and we will delete it.

Changes to This Policy

We may update this policy when our services or the law change. The date at the top of this page shows when it last changed. If we make an important change, we will make it clear on our website.

Contact

For any question about your personal information, including a job application, call +961 76 820 999, message us on WhatsApp, or use our contact form.